Privacy Policy

Who we are

FetchIt (https://fetchit.shop) is operated by The BNM Hub.

This policy covers fetchit.shop and FetchIt SmartBuy memberships.

Without an account

You can browse, compare and use FetchIt’s catalog answers without an account. Saved products, your compare list, recent searches, FetchWatch items and your FetchProfile are kept in your browser’s local storage on your device, not on our servers.

Questions you ask the free catalog answer are logged anonymously — without an account, IP address or device identifier, and with anything that looks like an email address or phone number removed — so we can see what people look for and which categories to add. If you give feedback on a catalog answer, we store the question, the category and your rating.

With an account

When you create an account or use paid features we collect:

• Your email address, and a password if you choose to set one (stored only as a one-way hash). Sign-in codes and session tokens are also stored only as hashes.
• Your membership: plan, billing period, renewal and cancellation dates, Decision Passes and credit packs.
• Payment records from Razorpay: amount, status, date and Razorpay’s reference numbers. Card, UPI and bank details go directly to Razorpay — FetchIt never sees or stores them.
• Your FetchCredits history: every credit added, used, returned or expired.
• Live AI research: your questions, FetchIt’s reading of them, the answers, follow-up questions and multi-product comparisons, saved to your research history.
• Feedback you give on answers (including, if you tell us, which product you bought), savings you record in the savings tracker, and messages you send us.
• Family sharing: the email addresses you invite, and each member’s credit use within the family. Referrals: who invited whom, and the rewards given.

Technical data

To prevent abuse and control cost we count requests per network using a salted, irreversible hash of the IP address — not the address itself. Your sign-in session stores your browser’s user-agent string. If the site hits an error in your browser, it sends the error message and the page path (without the query) so we can fix it. We don’t use advertising or third-party analytics trackers.

Why we use it

• To provide the service: sign-in, memberships, credits, research history, family sharing.
• To take payments and keep accounting records.
• To keep the service safe and affordable: rate limits, fraud and abuse prevention.
• To improve answers: editors read feedback and write research guidance per category. Your data is not used to train AI models.
• To reply when you contact us, and to send emails you need (sign-in codes, invitations, payment and account notices).

Who else handles it

We don’t sell your data or share it with retailers, brands or advertisers. These service providers process it for us:

• Anthropic (AI): your live research questions, follow-ups and FetchIt’s reading of them are sent to Anthropic’s Claude API to produce answers. Anthropic processes this under its commercial terms, which don’t allow it to train its models on this data.
• Razorpay (payments): processes payments, subscriptions and refunds.
• Our web host: runs the site, database and the email server that sends sign-in codes.

How long we keep it

• Account data, research history and savings: until you delete them or your account.
• Saved live answers used to answer repeat questions: 24 hours, stored under a code derived from the question.
• Sign-in codes: 10 minutes. Sessions: 30 days, or until you sign out.
• Anonymous question logs: up to 24 months. Browser error reports: up to 90 days.
• Payment and credit records: as long as tax and accounting law requires (generally 8 years) — after account deletion, without your email address.

Your choices and rights

From your account page you can download a copy of your data, change your password, and delete your account. Deleting it signs you out everywhere, removes your email address, research history, savings and family memberships, and zeroes your credits; payment records stay for the period above. You can also delete individual researches from your research history.

You can ask us to correct your data or to stop processing it, and you can withdraw consent at any time, under India’s Digital Personal Data Protection Act, 2023. Clearing your browser’s site data removes what is stored on your device.

Children

FetchIt accounts and purchases are for people aged 18 or over.

Security

Connections use HTTPS. Passwords, sign-in codes and session tokens are stored only as hashes, and admin actions on accounts and money are logged.

Contact and grievances

Use the contact form at fetchit.shop/contact — choose the topic that fits (billing, account, privacy or grievance).

For a grievance, use the contact form with the topic “Grievance”. We acknowledge grievances within 48 hours and aim to resolve them within 30 days.

Changes

If we change this policy in a way that matters, we’ll update the effective date and, for members, tell you by email before it applies.