Cancellation & Refund Policy

Cancelling a membership

Cancel anytime from Account → Membership → Cancel membership. Cancelling stops all future charges straight away. You keep your plan and its credits until the end of the period you’ve already paid for; then it ends and you move to SmartBuy Free.

When you can get a refund

• New membership: if you change your mind within 7 days of your first payment and haven’t used any FetchCredits from the plan, we refund it in full.
• Decision Pass or credit pack: within 7 days of purchase, if none of its credits have been used, we refund it in full.
• Upgrades: when you move to a higher plan, the unused part of your previous plan is refunded automatically, pro rata.
• Charged by mistake: duplicate payments, payments for something you didn’t receive, or a charge after you cancelled are refunded in full.
• If a technical problem on our side stopped you using what you paid for, contact us and we’ll put it right with a refund or credits.

What isn’t refunded

Renewal payments for periods you’ve started using, credits you’ve already used, and the remaining time on a plan you cancel (you keep using it until the period ends instead). Moving to a smaller plan takes effect at your next renewal rather than with a refund. Live AI requests that fail are never charged in the first place.

How refunds work

Ask through the contact form with the topic “Billing”, from the email address on your account. Approved refunds go back to the original payment method through Razorpay, usually within 5–7 working days depending on your bank. When something is refunded, what it bought ends: a refunded plan stops and its plan credits are removed, a refunded pass ends, and unused credits from a refunded pack are removed. Referral rewards linked to a refunded payment are reversed.

Contact

FetchIt (https://fetchit.shop) is operated by The BNM Hub.

Use the contact form at fetchit.shop/contact — choose the topic that fits (billing, account, privacy or grievance).